Shipping & returns
Delivery
We deliver within Finland. Hardware ships from our own stock or directly from the distributor's central warehouse in Europe. In-stock items are dispatched within 1 working day of the order and transit usually takes 1–3 working days. Delivery times are estimates, not binding promises; if an item is temporarily out of stock we confirm an estimated date separately. Deliveries elsewhere in the EU are by agreement — ask for a quote.
Shipping costs depend on the weight of the shipment and are shown at checkout before the order is confirmed. Prices include VAT.
| Shipment weight | Shipping cost (incl. VAT) |
|---|---|
| up to 1 kg | 12,42 € |
| 1–5 kg | 18,70 € |
| 5–20 kg | 31,25 € |
| 20–30 kg | 61,50 € |
| over 30 kg | by quote |
Software and hosting services are delivered electronically at no shipping cost.
Products heavier than 30 kg (large kiosk and signage displays, for example) ship as freight at a quoted price. They cannot be ordered directly in the webshop — the product page shows a Request a quote button instead, and the shipping cost is confirmed before the order.
Risk passes to the customer when the shipment is handed to the carrier. Inspect the shipment on receipt and report transport damage to us and to the carrier without delay, at the latest within seven (7) days.
Returns
Vaivatta sells to businesses. The 14-day consumer right of withdrawal does not apply, and non-defective products are not accepted for return.
Only defective or transport-damaged products can be returned, as described below. Setup fees for software and services are non-refundable once the service has been delivered.
Defective or damaged product
If a product arrives defective or damaged, notify us without delay, at the latest within seven (7) days of receipt. A defect that appears later must be reported without delay after it is discovered. Do not ship anything back before you have received return instructions and a return number (RMA) from us.
We handle the defect together with the distributor or the manufacturer. At our choice we repair the defect, deliver a replacement or refund the price. If the inspection finds no defect, inspection and shipping costs are charged.
Warranty
Products carry the manufacturer's warranty on the manufacturer's terms. Where the manufacturer states no warranty period, Vaivatta's liability for defects is twelve (12) months from delivery. The warranty does not cover normal wear, consumables, use contrary to the instructions or modifications made by the customer. An extended warranty is available for most devices — ask for a quote when ordering.
Contact
Returns and warranty: info@vaivatta.fi or +358 41 317 5455 (in English, weekdays 9–16). Quote your order number and the product's serial number. Full terms: Terms & conditions.